Responsible for providing exceptional customer support by managing and resolving field-related issues. This role serves as a liaison between customers and internal departments to ensure timely resolution and maintain strong customer relationships.

• Serve as the primary point of contact for customers regarding field issues and coordinate with internal departments to ensure timely resolution.
• Manage and oversee the CSR (Helix) program.
• Maintain ongoing communication with Engineering, Production, and Dispatch to facilitate issue resolution and customer satisfaction.
• Assist the CS Coordinator in identifying and resolving potential takeoff errors.
• Process change orders as needed, including providing backup support for the CS Coordinator.
• Conduct job site visits, as needed, to evaluate and document field issues.
• Process Freight Invoices & POD requests.

Required

• Excellent communication skills
• Must be extremely organized
• Creative and Logical Thinking

Preferred

• Knowledge of OIS & JEDI Programs
• Knowledge of NMBS Field Use and Contract Drawings

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.