Full support of Inside Sales and Account Manager duties encompassing complete customer service management. Travel maybe required to see customers along with participating in various industry events.

• Handle all of the customer service functions including answering phone calls and e-mails in a timely manner, accurate and timely order entry, creating and running reports, following orders from entry through shipment.
• Assist customers with all of their daily needs including product availability, facilitate accurate and timely price quotes, troubleshooting, and delivery questions.
• Communicate daily with all sales representatives and work directly with all Vulcan departments effectively and professionally.
• Need to be able to handle strong personalities and difficult customers with professionalism.

This person will need to grasp many concepts including freight, production, quality control, and various pricing scenarios.

• Excellent attention to detail and ability to multitask
• Handle high volumes, and details under pressure at a fast pace
• Strong data entry skills
• Organizational skills and accuracy a MUST.
• Must be able to work in a team environment and willing to help teammates daily.
• 3+ Years of Customer Service or relevant experience
• 2-4-Year Degree
• Microsoft Office, especially Excel

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.