Steel Dynamics

Customer Service Traffic Clerk - NM Hope

Job Locations US-AR-Hope
Requisition ID 2025-6128
Pos. Category
Administrative / Clerical

Division

New Millennium

Overview

Responsible for creating BOL’s for NMBS products while working closely with the shipping department and our customers.

Responsibilities

  • Check to see if everything shipped from day before
    • In OIS, Shipping tab, Bill of Lading
    • Look at the Ship Date column and any loads that aren’t showing shipped, check with guard to see if they are actually still here.
    • If loads are still here contact carrier and see why and when they will leave.
    • Notify customer if load will be late.
  • Print Standard Dispatch Report for the Guard Shack
  • Make sure dispatch jobs have delivery info (contact info/address and correct delivery dates/times)
  • Create/print BOLs
  • After printing BOLs check that all items are shipped and mark shipping complete
  • After all BOLs are printed, print standard dispatch report for guard shack ( so they can verify they have all BOLs)
  • Create buyout BOLs
  • Handwritten BOLs for coils
    • Bill of Lading No. is the date (ex. 20150720)
    • Fill in date, shipper, trailer number, description, weight, and take to guard shack
  • Back-up for Dispatcher
  • Print pouches as needed
  • Keep guard shack informed/supplied
  • Download outgoing load pictures on customer service drive on Monday or at least once week
  • Send acoustic forms to customers for all jobs requiring acoustic insulation
  • Order all acoustic insulation at customer’s requested dates
  • Send completed load list with copies of each BOL to all carriers as loads are completed
  • Send carriers dimensions and delivery info of each oversized load

Qualifications

Required

  • Experience in transportation or logistics.
  • Ability to work in a fast-paced, ever changing work environment.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent written and communication skills/customer service skills.
  • Strong attention to detail and organization skills.
  • Ability to effectively manage multiple projects to completion, according to schedule.
  • Above average computer skills.

 

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.

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